Anglia UK Anglia UK
FREE 'compliance spot check' to highlight common vulnerabilities
FREE 'compliance spot check' to highlight common vulnerabilities This free compliance 'spot check' is designed to deliver a quick evaluation of key vulnerabilities. It points out how to test, measure and evaluate risk.

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Fact Based Compliance and TCF

The FCA say, it's not possible to demonstrate you are actually delivering the TCF consumer outcomes without some evidence.

"The statement that a process exists, or a control is in place, does not indicate that the process is followed all of the time or that the control is 100% effective in delivering the desired outcome."

Which means you need evidence based compliance

  • All conversations and visits need to be recorded
  • Services designed, provided and documented, which take account of the customer’s needs and circumstances
  • Burden of proof to demonstrate TCF is on both the appointed person and regulated organisation

Can you evidence compliance for all of your process?

If you are a prime, sub-prime and captive finance provider, this means you need to demonstrate 'treating the customers fairly', is systematic at every stage within the account correction process.

So the question is, how confident are you in your whole credit management supply chain being fully compliant? How could you test it and evidence your systematic compliance processs?

Would you like a FREE 'compliance spot check' to highlight common vulnerabilities?

This discrete service is designed for prime, sub-prime and captive finance providers. There is absolutely no obligation, simply - call 01775 713322 or submit the form above to arrange.