• Why Anglia UK?
• Our People & Processes
• Careers at Anglia UK

Why Anglia UK?

There are lots of organisations who offer similar services to Anglia UK, so if you are a prime, sub-prime and captive finance provider, or receiver - here are seven reasons our clients give when asked this question.

• Anglia UK is a financially stable business with industry leading performance

Providing effective and high quality services to the asset finance industry since 1994. Our company ethos is to treat customers fairly and by doing this we plan to be around for the next 20 years.

• Consistently delivering the highest level of results

Ensuring that every area of compliance and legislation is met, whilst providing highly effective resolutions. Anglia are ISO 9001 accredited and this quality certification runs through every aspect of our business. We are fully FCA compliant.

• Delivering a customer centric solution

Client service requirements are scoped and documented in detail and then these are entered into our comprehensive case management system and supporting documents (defining our processes) are stored in the document management module. The targets are defined and entered into the case management system and the ISO management team meet weekly to review monitor and improve on performance and ensure compliance.

• Protecting our reputation and reducing risk of non-compliance

Audits are conducted daily on cases for quality and compliance against the Client service level agreements and the scores reviewed and recorded to evidence compliance. Any training needs are identified and our in house training department is engaged to deliver and sign off each module and then record all actions in the Human Resources system called Dynamiks.

• Transparent, realtime reporting - or as close as you can get!

A transparent reporting information management system with compliance and performance reports, combined with regular 'client' review meetings to assist their reporting to the Financial Conduct Authority.

• Embrace new technology and continually invest in service improvement

Anglia UK embrace new technology and continually invest in the development of increasing transparency case management software. This is coupled with dedicated Account Managers and flexible teams which adjust to meet variations in the level of demand.

• Highest levels of commitment to TCF, first to have a dedicated TCF website

First repossession agency to be awarded a National Skills Academy for Financial Services accreditation for its 'Induction Programme for Field Agents (Credit Managers and Repossession Agents).