• Why Anglia UK?
• Our People & Processes
  • ISO 27001
  • ISO 9001
  • UK Field Agent Network
  • Four Dedicated Operational Divisions
  • Management Information Systems
  • Regulatory Bodies and Trade Organisations
• Careers at Anglia UK

A Dedicated, Regionally Based, Field Agent Network

Exclusively employed by Anglia UK, means each individual field agent receives intensive National Skills Academy approved training in data protection, TCF, anti-money laundering law - in addition to other relevant criminal law.

With technology automatically evidencing visits via multiple tracking devices, the field visit process is a combination of uploading case notes supported by factual visit data. This level of control over the quality of a field agents skill sets and 'in-field' activity is not possible if third-part sub-contractors are used.

How field agent reporting is managed

• Visit times and durations digitally archived to case file
• Near 'real time reporting' sent to the case file by Agent on engagement and outcomes
• Dedicated Compliance Manager
• Operational Checks

- Weekly process reviews
- Random mystery shoppers
- Spot ‘case file’ checks
- Ongoing compliance training via in-house training team

• Weekly review of any non-compliant activity with outcomes

Field agents are often dealing with emotionally charged or time critical situations

Regionally based field agents have local knowledge of an area, are able to assess a situation first hand and report the facts. If the need arises, Anglia UK field agents are also trained how to repossess a vehicle legally - with or without keys. The costs in getting a single element wrong at this stage can result in reputational loss, costly fines and possibly legal action.

There is little to protect a field agent against false or misleading claims. So the need for high levels of training, supported by robust supervision, is as much a protective measure as to demonstrate compliance and TCF.