FCA Six Key Customer Outcomes
The Financial Conduct Authority (FCA) has outlined six key customer outcomes which are central to the Treating Customers Fairly (TCF).
At Anglia this means...
- Customers are confident that they are dealing with a business where the fair treatment of customers is central to the way that they conduct themselves
- Services are designed and provided in a manner which take account of the customer’s circumstances
- Customers are provided with clear information and kept informed appropriately
- Customers are provided with all of the facts relevant to their circumstances so that they can make informed decisions
- Products (repossession, debt collection and contract termination collections) are performed in line with the constraints of the original contract so meeting the customer’s expectations
- No unreasonable barriers are put in the way of a customer being able to submit a claim or complain about the products or services – either provided by Anglia or our clients
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